Privacy Policy
BCT Systems Pty Ltd trading as BCT Sytems
ABN 25 384 472 318
Phone: +61415 920471 | Email: admin@bctsystems.net
Last updated: April 2026
1. Our Commitment to Your Privacy
BCT Systems Pty Ltd (trading as BCT Systems) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
2. What Information We Collect
We may collect the following personal information:
- Name, address, phone number and email address
- Device details and technical information related to your computer hardware or software
- Payment information (processed securely – we do not store full card details)
- Communications between you and BCT Systems
- Website usage data (via cookies and Google Analytics)
3. How We Collect Information
We collect information directly from you when you:
- Contact us by phone, email or through our website contact form
- Bring equipment to us for repair or request an on-site visit
- Purchase hardware, software or services from us
- Subscribe to our email communications
4. How We Use Your Information
We use your personal information to:
- Provide and perform IT support, repair and related services
- Process payments and manage your account
- Communicate with you about your service or equipment
- Send you marketing emails (with your consent — you may unsubscribe at any time)
- Comply with legal and regulatory obligations
- Improve our website and services
5. Data Storage and Security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. We use industry-standard security practices including encrypted communications and secure storage.
6. Disclosure to Third Parties
We do not sell, rent or trade your personal information. We may share information with:
- Third-party service providers who assist in delivering our services (e.g. payment processors, email platforms)
- Government or regulatory bodies where required by law
- Debt collection agencies in the event of unpaid accounts
7. Cookies and Website Analytics
Our website uses cookies and Google Analytics to help us understand how visitors use the site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings, though this may affect website functionality.
8. Access and Correction
You have the right to access and correct any personal information we hold about you. To request access or correction, please contact us. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly at admin@bctsytems.net If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. Continued use of our services constitutes acceptance of the updated policy.
For any privacy-related enquiries, please contact us or call +61415 920 471.